Your Data, Your Rights — Clearly Explained
72jl is committed to full transparency on how your personal data is handled. Here are the six key pillars of our privacy commitment to every player in the Philippines.
Data We Collect
72jl only collects information that is necessary for account registration, KYC verification, payment processing, and delivering a personalised gaming experience. We never collect data we do not need.
How We Protect It
All data transmitted to and from 72jl is encrypted using industry-standard TLS 1.3 protocols. Sensitive personal data is stored in encrypted form on secure servers with strict access controls limiting who can view your information.
Who We Share It With
72jl does not sell or rent your personal data to third parties. We share data only with payment processors, KYC verification partners, and regulatory authorities where legally required — and only to the minimum extent necessary.
Your Rights as a Player
Every 72jl player has the right to access, correct, and request deletion of their personal data. You can also withdraw consent for marketing communications at any time through your account settings or by contacting our support team.
Cookies & Tracking
72jl uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse platform performance. You can manage cookie preferences through your browser settings at any time without affecting core functionality.
Marketing & Opt-Out
We send promotional emails, SMS alerts, and VIP notifications only to players who have opted in to receive them. You can opt out of all marketing communications at any time — and we will action your request within 5 business days.
Summary: This Privacy Policy describes how 72jl ("we," "us," "our," "the Platform") collects, uses, stores, and protects the personal data of users ("you," "your," "Player") who access or register on the 72jl platform at 72jl.net. This policy is effective as of January 1, 2026 and applies to all players in the Philippines and any other jurisdiction where 72jl operates. By using the 72jl platform, you consent to the data practices described in this Privacy Policy.
1 Introduction
72jl is committed to protecting the privacy and personal data of every player on our Black Diamond VIP platform. We understand that trust is the foundation of everything we do — and that means being completely transparent about what information we hold about you, why we hold it, and how we use it.
This Privacy Policy has been written to comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. Where 72jl processes the data of players located in other jurisdictions, we apply the higher of the applicable local standard and this policy.
This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. If you have any questions about this policy before reading it in full, please contact our Data Privacy team at [email protected] — our Filipino-speaking support team is available 24/7.
Note: This Privacy Policy is written in English, which is the official operating language of the 72jl platform. If you need clarification in Filipino (Tagalog) or another Philippine regional language, please reach out to our support team and we will assist you.
2 Personal Data We Collect
72jl collects personal data that falls into the following categories. We only collect what is necessary for the stated purpose and do not retain data beyond the periods described in Section 8 of this policy.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality | KYC age and identity verification; PAGCOR compliance; fraud prevention |
| Contact Data | Email address, mobile number, residential address (barangay, city, province) | Account communication; promotional opt-in messaging; support tickets |
| Financial Data | GCash number, bank account details (BPI, BDO, Metrobank, UnionBank), transaction history | Deposit and withdrawal processing; AML compliance; fraud detection |
| Gaming Activity | Game sessions played, wager amounts, win/loss records, bonus usage, responsible gaming limits set | Personalised experience; responsible gaming tools; regulatory reporting |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Platform security; fraud prevention; performance analytics |
| Preference Data | Favourite games, language settings, marketing opt-in status, communication preferences | Personalised recommendations; targeted promotions where consented |
Sensitive Personal Information: Where 72jl is required to collect sensitive personal information as defined under the Philippine Data Privacy Act of 2012 (such as government ID numbers for KYC purposes), we process this data under strict security protocols and only retain it for the minimum period required by law. We do not collect sensitive personal information beyond what is legally required for identity verification and regulatory compliance.
3 How We Collect Your Data
72jl collects personal data through the following channels:
3.1 Direct Collection
Data you provide directly to 72jl when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to a survey or promotion, or set responsible gaming limits on your account.
3.2 Automated Collection
Data collected automatically when you access the 72jl platform, including through cookies, web beacons, log files, and similar tracking technologies (see Section 7). This includes your IP address, device identifiers, session duration, pages visited, and game rounds played.
3.3 Third-Party Sources
Data received from trusted third-party partners where you have given your consent for that data to be shared, including:
- KYC and identity verification service providers who validate government-issued Philippine ID documents;
- Payment processors including GCash, PayMaya, and banking partners (BPI, BDO, Metrobank, UnionBank) who confirm transaction status;
- Fraud prevention and risk management service providers who flag unusual account activity;
- Regulatory databases maintained by PAGCOR and related Philippine gaming authorities, where we are legally required to cross-reference player data.
4 How We Use Your Personal Data
72jl uses the personal data we collect for the following specific purposes:
- Account Management: Creating and maintaining your 72jl player account, verifying your identity, and enabling access to all platform features;
- Payment Processing: Processing your GCash, PayMaya, and bank transfer deposits and withdrawals securely and accurately;
- Legal & Regulatory Compliance: Meeting our obligations under the Philippine Data Privacy Act, Anti-Money Laundering Act, and PAGCOR licensing requirements, including submitting required reports to regulatory authorities;
- Fraud Prevention & Security: Detecting and preventing fraudulent activity, unauthorised account access, bonus abuse, and money laundering on the 72jl platform;
- Responsible Gaming: Monitoring gaming activity to identify potentially problematic behaviour, applying the deposit and loss limits you set, and ensuring our 21+ age policy is enforced;
- Customer Support: Responding to your queries, complaints, and requests for assistance through our 24/7 Filipino support team;
- Personalisation: Tailoring your gaming experience with game recommendations, relevant promotions, and Black Diamond VIP tier benefits where applicable;
- Platform Improvement: Analysing aggregated, anonymised data to improve platform performance, game selection, and user experience for all Filipino players;
- Marketing (with consent only): Sending promotional emails, SMS notifications, and VIP event invitations to players who have explicitly opted in to receive marketing communications from 72jl.
72jl does not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without providing you with the opportunity to request human review. All account suspension decisions involving player data are reviewed by a 72jl compliance team member before being finalised.
5 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, 72jl processes your personal data on the following legal bases:
- Contractual Necessity: Processing required to fulfil our obligations to you under the 72jl Terms & Conditions — including account management, payment processing, and customer support;
- Legal Obligation: Processing required to comply with applicable Philippine law, including KYC verification, AML reporting, and PAGCOR regulatory requirements;
- Legitimate Interest: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring — where these interests are not overridden by your privacy rights;
- Consent: Processing for purposes beyond those required by contract or law — specifically, marketing communications and personalised promotional offers — which we only conduct where you have given clear, specific, and informed consent.
Where we rely on consent as the legal basis for any processing activity, you retain the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
6 Data Sharing & Third Parties
6.1 We Do Not Sell Your Data
72jl does not sell, rent, or trade your personal data to any third party for commercial purposes. Full stop. Your personal information is not a product — it is information entrusted to us for the purpose of providing you with the best possible gaming experience on the 72jl platform.
6.2 Authorised Third-Party Processors
72jl shares personal data with the following categories of third-party processors, strictly on a need-to-know basis and under binding data processing agreements:
- Payment Processors: GCash (Mynt), PayMaya (Voyager Innovations), BPI, BDO, Metrobank, UnionBank — for deposit and withdrawal processing only;
- KYC Verification Providers: Third-party identity verification services that process Philippine government-issued IDs (e.g., PhilSys, UMID, driver's licence, passport) to confirm player age and identity;
- Fraud & Risk Management: Specialised security providers that analyse transaction patterns and device fingerprints to detect and prevent fraudulent activity;
- Cloud Infrastructure: Secure cloud hosting providers that store 72jl platform data on servers with appropriate physical and technical security controls;
- Customer Support Tools: CRM and helpdesk platforms used to manage and respond to player support requests.
6.3 Regulatory Disclosure
72jl may be required to disclose personal data to Philippine government authorities, law enforcement agencies, PAGCOR, the Anti-Money Laundering Council (AMLC), or the National Privacy Commission where required by applicable law, court order, or regulatory directive. In such cases, 72jl will disclose only the minimum data necessary to fulfil the legal requirement and will notify you of the disclosure where legally permitted to do so.
No Offshore Transfers Without Safeguards: Where 72jl transfers personal data to processors or partners located outside the Philippines, we ensure that appropriate data transfer safeguards are in place in accordance with the National Privacy Commission's guidelines on cross-border data transfers. Such transfers are limited to jurisdictions or processors that provide an adequate level of data protection.
7 Cookies & Tracking Technologies
7.1 What Are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They allow the website to remember your preferences, keep you logged in, and collect analytical data about how the site is used. 72jl uses cookies and similar tracking technologies (including web beacons and local storage) across the 72jl.net platform.
7.2 Types of Cookies We Use
- Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account from unauthorised access. These cannot be disabled without breaking core platform functionality.
- Functional Cookies: Store your preferences such as language settings, responsible gaming limit configurations, and game lobby filters. Disabling these will not prevent you from using 72jl but may require you to re-enter preferences each session.
- Analytical Cookies: Collect anonymised data about how players navigate the 72jl platform, which games are most popular, and where users encounter friction. This data is used to improve the platform experience for all Filipino players.
- Marketing Cookies: Used only where you have opted in to personalised promotions. These cookies help us show you bonus offers and game recommendations relevant to your interests rather than generic promotions.
7.3 Managing Cookies
You can manage, disable, or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your 72jl account. Instructions for managing cookies are available in the help documentation for your browser (Chrome, Firefox, Safari, Edge, or others).
8 Data Retention
72jl retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | PAGCOR licensing requirements; AML regulations |
| KYC identity documents | 5 years from account closure | Anti-Money Laundering Act (RA 9160, as amended) |
| Financial transaction records | 5 years from transaction date | Anti-Money Laundering Act; tax compliance |
| Gaming activity logs | 3 years from account closure | PAGCOR reporting; dispute resolution |
| Customer support communications | 3 years from last contact | Legitimate interest; dispute resolution |
| Marketing preference records | Until opt-out + 1 year | Consent record-keeping; NPC compliance |
| Technical/log data (IP, device) | 12 months from collection | Security; fraud prevention |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for aggregated analytics purposes.
9 Data Security
72jl implements a comprehensive set of technical, organisational, and physical security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:
- Encryption in Transit: All data transmitted between your device and 72jl servers is encrypted using TLS 1.3, the current industry standard for web security;
- Encryption at Rest: Sensitive personal data including identity documents and financial records is stored in encrypted form using AES-256 encryption;
- Access Controls: Access to personal data within the 72jl organisation is restricted on a strict need-to-know basis. All staff with access to player data undergo background checks and regular privacy training;
- Two-Factor Authentication: 72jl's internal systems require multi-factor authentication for all staff accessing player data systems;
- Regular Security Audits: 72jl conducts regular independent security audits and penetration testing of its platform infrastructure;
- Incident Response Plan: 72jl maintains a documented data breach response plan. In the event of a personal data breach, affected players and the National Privacy Commission will be notified within the timeframes required by Philippine law.
While 72jl takes every reasonable precaution to protect your data, no online platform can guarantee 100% security. You also play an important role in keeping your data safe — always use a strong, unique password for your 72jl account and never share your login credentials with anyone.
10 Your Data Privacy Rights
Under the Philippine Data Privacy Act of 2012, every 72jl player has the following rights with respect to their personal data:
- Right to Be Informed: You have the right to know what personal data 72jl holds about you, how it is used, and with whom it is shared — which is the purpose of this Privacy Policy;
- Right of Access: You may request a copy of the personal data 72jl holds about you at any time by submitting a request to [email protected]. We will respond within 15 business days;
- Right to Correction: If any personal data 72jl holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account details directly in your account settings;
- Right to Erasure: Subject to legal retention requirements, you may request the deletion of your personal data. Note that data required to be retained under Philippine AML or gaming regulations cannot be deleted before the applicable retention period expires;
- Right to Object: You have the right to object to the processing of your personal data for marketing purposes at any time, and to processing based on legitimate interest where your rights override 72jl's interests;
- Right to Data Portability: You may request your personal data in a structured, machine-readable format for transfer to another service provider, where technically feasible;
- Right to Lodge a Complaint: If you believe 72jl has mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.
To exercise any of these rights, please contact our Data Privacy Officer at [email protected] with the subject line "Data Privacy Request." Please include your full name and registered 72jl account email address so we can verify your identity before processing your request.
11 Children & Minors
The 72jl platform is strictly for adults. In compliance with PAGCOR regulations applicable to online gaming in the Philippines, the minimum age requirement for all 72jl players is 21 years of age. 72jl does not knowingly collect personal data from any person under the age of 21.
During the account registration and KYC verification process, 72jl requires all players to confirm their date of birth and submit government-issued identification that verifies they are 21 or older. Any account found to belong to a person under 21 will be immediately suspended and all data collected will be securely deleted, with any deposited funds returned to the payment source.
For Parents and Guardians: If you believe your child or a minor in your care has accessed or registered on the 72jl platform, please contact us immediately at [email protected]. We will investigate and take immediate action. We also strongly encourage the use of parental control software to restrict access to online gaming platforms for minors at the device and network level.
12 Marketing Communications
12.1 Opt-In Only
72jl sends promotional emails, SMS notifications, and in-platform push messages only to players who have explicitly opted in to receive marketing communications. We do not send unsolicited marketing messages. Your opt-in preference is recorded and can be reviewed in your account communication settings.
12.2 What We May Send
Where you have opted in, 72jl marketing communications may include: welcome bonuses and reload promotions, Black Diamond VIP tier upgrade notifications, new game launch announcements, personalised cashback offers, invitation-only VIP events, and seasonal promotions relevant to Filipino players (e.g., holiday specials, PBA season promotions).
12.3 Opting Out
You can withdraw your consent for marketing communications at any time through any of the following methods:
- Clicking the "Unsubscribe" link in any 72jl marketing email;
- Updating your communication preferences in your 72jl account settings;
- Contacting our support team at [email protected] with the subject line "Marketing Opt-Out."
72jl will process all opt-out requests within 5 business days. Please note that even after opting out of marketing communications, you will continue to receive essential transactional and account security emails (such as deposit confirmations, withdrawal notices, and password reset emails ) — these are not marketing communications and cannot be disabled while your account is active.
13 Policy Updates
72jl reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. When we make material changes to this policy, we will notify you by:
- Posting a prominent notice on the 72jl platform for at least 30 days before the changes take effect;
- Sending an email notification to your registered 72jl account email address (where you have opted in to receive account communications);
- Updating the "Effective Date" at the top of this Privacy Policy page.
Your continued use of the 72jl platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you may close your account at any time by contacting our support team. We will process your account closure and handle your personal data in accordance with our retention obligations as described in Section 8.
We encourage all 72jl players to review this Privacy Policy periodically. The most current version of this policy will always be available at 72jl.net/privacy-policy. Earlier versions of this policy are available on request from our Data Privacy Officer.
14 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 72jl handles your personal data, please contact our Data Privacy Officer using the details below. All inquiries are handled by our dedicated privacy team and you can expect a response within 5 business days.
Data Privacy Officer
72jl — Black Diamond VIP Platform
Customer Support (24/7):
VIP & Partnerships:
For formal data privacy complaints, you also have the right to contact the National Privacy Commission of the Philippines directly. The NPC can be reached through their official government website at privacy.gov.ph (external government site — not affiliated with 72jl).
Please Note: For security purposes, 72jl will never ask for your account password, full card number, or one-time PIN via email or chat. If you receive any communication claiming to be from 72jl that requests such information, do not respond and report it immediately to [email protected].
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